Going Beyond Support with Customer Engagement

from May 7, 2014 to June 6, 2014 Time: 10:00 AM PST

With:

  • Casem AbuLughod ,  

As your customer base grows, there comes a time when you need to engage your customers in a way where the focus is less on support transactions and more focused on long-term conversations and relationships. In this live, 30-minute webinar, you’ll learn how to:

  • • Set up an automated customer feedback loop through satisfaction rating surveys
  • • Draw insights from analytics build into your Zendesk, and use it as a benchmark to measure the health of your customer service
  • • Learn how to proactively engage your customers outside of a support ticket

Got questions? Stick around afterward – we’ll be here to answer them!

And if you can’t make the live session, don’t worry – we’ve got you covered. We’ll be sending the recording out to everyone who registers.

We’’ve recently revamped our webinars, and this session covers all of the same information as our “Getting Started with Customer Engagement” webinar.

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