What’s New In Your Zendesk: Optimizing the Self-Service Experience

May 29, 2014 Time: 02:00 PM PST


  • Stephanie Zou,  
  • Phil Hansen,  

For this quarter’s “What’s new in your Zendesk” webinar, our product and customer success teams are joining forces again to introduce you to the latest features in your Zendesk and walk you through a best-practice configuration so you can try out some of the new features right away.

This 30-minute webinar will also include a special segment on how to measure your customers’ self-service behavior in your Help Center with Google Analytics. Did you know that for every one customer who’s submitting a ticket, four more are searching your Help Center? That’s why knowing how to optimize the self-service experience is a must-have skill to make your customers successful. We’ll walk you through how to set up custom event tracking to measure your customers’ journey through your Help Center and track your favorite metric, ticket deflection.

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