Zendesk Deep Dive: Triggers

June 3, 2014 Time: 10:00 AM PST


  • Jake Holman,  
  • Matt Heroux,  

Triggers are a simple but powerful feature, enabling you to automate work in Zendesk. And whether you’ve just inherited your Zendesk from someone else on your team, or you’ve been a Zendesk admin for a while, taking a peek at your current trigger configuration is a great way to find new ways to optimize workflows as your support team grows and evolves.

Join us for this live 30-minute webinar where we’ll take a deep dive into one of Zendesk’s most popular features: triggers. First, Senior Product Manager, Jake Holman will help us better understand the philosophy behind triggers – why they were built, and how the team thinks about them. Then, Customer Success Executive, Matt Heroux will provide some tips for setting up brand new triggers or reviewing your existing ones, and share best practices he’s gleaned from years of working with some of Zendesk’s biggest customers.

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