Zendesk Wins Russian Fashion Giant Lamoda


The business originally founded by Rocket Internet will run their 250 strong Support Agent team via Zendesk’s cloud based customer service platform.

Berlin/ Moscow, 4th February 2014 – The Russian fashion store Lamoda (www.lamoda.ru) from the world’s largest internet incubator, Rocket Internet, now relies on Zendesk, the leading provider of cloud software for better customer service. Up to 250 Lamoda service agents will work with Zendesk simultaneously and Zendesk will be fully integrated with Lamoda’s internal CRM System.

Lamoda was founded in 2011 by Rocket Internet as the Russian equivalent of their successful European fashion retailer Zalando. Lamoda currently sells more than one million products from 900 brands and is visited by one million unique users, generating 20 million page views per month. The website currently covers Russia, Ukraine and Kazakhstan with plans to expand into neighbouring markets such as Azerbaijan and Belarus.

“We have ambitious goals for the Russian market and beyond”, says Dominik Picker, Managing Director of Lamoda. “We certainly do not want to fall behind in terms of our customer service. The flexible solution Zendesk offers is ideal to satisfy the needs of our customers, as well as  scale with our intended future growth.”

“The growth Lamoda has achieved since launching only two years ago is very impressive”, says Steffen Teske – Director Central & Eastern Europe, who is also responsible for the Russian market at Zendesk. “Lamoda covers an extremely large market which means significant numbers of customer service tickets. These tickets need to be handled and processed flexibly and efficiently. We are very proud that Lamoda have put their trust in Zendesk to enable their customer service team to take on this challenge.”

About Lamoda

Lamoda is Russia’s leading online retailer offering a large range of products from apparel, shoes, accessories, to beauty & home. The company aims to provide the best online selection of fashion brands as well as superior customer service. Lamoda offers free shipping and try-on service, as well as 365 days of returns free of charge. For more information, please visit www.lamoda.ru.

About Zendesk

Zendesk builds cloud software for better customer service, bringing companies and their customers closer together. With Zendesk, companies engage directly and openly with customers, building more meaningful customer relationships that last a lifetime. More than 30,000 companies, such as Gilt Groupe, Disney and Box, use Zendesk to provide service to more than 200 million people worldwide. Founded in 2007 and based in San Francisco, Zendesk has offices in eight countries and funding from Charles River Ventures, Benchmark Capital, Matrix Partners, Redpoint Ventures, Index Ventures, GGV Capital, and Goldman Sachs. Learn more at www.zendesk.com.

This is a translation of a press release originally issued in German.

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