Introducing New Plans: More Choice, More Flexibility


Today we’re excited to announce that we’re launching four new Zendesk plans: Essential, Team, Professional, and Enterprise.

Recently, we undertook a large customer research project, during which we spoke to thousands of our customers. We learned that as Zendesk continues to grow and attract companies of all sizes, our customers’ needs have also become increasingly diverse. While enterprise customers want more flexibility, small and medium businesses want simpler, more affordable plans. We took this to heart in designing our new plans.

As part of Zendesk becoming a multi-product company—with existing products like Inbox, Chat, and Voice—we’re introducing “add-ons” to our new Zendesk plans that provide customers requiring advanced features with additional flexibility and value. Add-ons are specific features and products that customers can purchase in addition to their plans in order to further customize their Zendesk. We have several add-ons that are available starting today.

If you’re a current customer and happy with your current plan, nothing is changing for you. You are grandfathered into your existing plan and your current pricing and packaging. We appreciate the loyalty of our customers, and if you have any questions, please see our FAQ.

By offering more choices and flexibility, we hope organizations will find plans that better fit their needs and, ultimately, help them build stronger customer relationships.

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