Organizations Can Use Office 365 Groups with Zendesk to Engage Teams
and Quickly Resolve Customer Issues
SAN FRANCISCO--(BUSINESS WIRE)--
Zendesk Inc. (NYSE:ZEN) today announced it has launched the first
customer support solution designed for Microsoft Office 365 Groups that
enables fluid conversations within an organization to resolve customer
issues more efficiently. Building upon the existing Zendesk and
Microsoft collaboration, the new integration (called Office 365
Connectors) empowers customer service reps, sales teams, product,
finance and engineering departments to easily collaborate around
customer inquiries with a new streamlined workflow, and without ever
leaving Office 365.
Zendesk and Office 365 gives companies the tools to communicate with
employees, partners and customers regardless of physical or
organizational location. Any issue that needs to be escalated beyond
customer support in Zendesk--for example, quickly resolving a question
about a pending invoice with the finance team, or pricing approval that
needs to go through sales operations--can now be done by selecting the
appropriate Office 365 Group.
“In this era of increasingly complicated relationships, companies are
dedicated to finding all solutions to efficiently resolve customer
inquiries,” said Billy Robins, Director of Technology Alliances at
Zendesk. “Our integration with Microsoft Office 365 Groups enables
organizations to collaborate internally to quickly find solutions, and
then use Zendesk-- a platform they already use--to communicate
externally with their customers.”
“Providing greater degrees of collaboration and exchange in the
workplace guides our work at Microsoft,” said Rob Howard, director,
Office 365 Ecosystem, Microsoft. “This new integration provides
customers with the productivity of Microsoft and the flexibility of
Zendesk.”
Features of Zendesk’s integration with Office 365 includes:
- Escalate a ticket to an Office 365 Group
- Enable existing teams to collaborate around complex customer
scenarios
- Connect customer support with subject matter experts inside a company
to solve problems quickly
- Once the issue gets resolved in Office 365 Groups, link back to the
Zendesk ticket to close the issue
About Zendesk
Zendesk provides a customer service platform designed to bring
organizations and their customers closer together. With more than 69,000
paid customer accounts, Zendesk’s products are used by organizations in
150 countries and territories to provide support in more than 40
languages. Founded in 2007 and headquartered in San Francisco, Zendesk
has operations in the United States, Europe, Asia, Australia and South
America. Learn more at www.zendesk.com.
Source: Zendesk
View source version on businesswire.com: http://www.businesswire.com/news/home/20160331006274/en/
Source: Zendesk