Already Serving Over 1,700 Customers, the Company Builds Bengaluru
Team and Partners Across India to Fuel Growth
BENGALURU, India--(BUSINESS WIRE)--
Zendesk, Inc. (NYSE:ZEN), a company that builds software for better
customer relationships, today announced it is opening an office in
India. Former Hewlett Packard Enterprise executive KT Prasad has been
hired as Country Sales Director to lead a local team based in Bengaluru.
Zendesk has also signed three local partners to support its growth in
India: Cloudcover, Powerupcloud and Virtuos.
“India has a burgeoning startup sector and a young, connected consumer
population. We're excited to open an office in Bengaluru to fuel growth
in the region,” said Morten Primdahl, co-founder of Zendesk and keynote
speaker at the upcoming TechSparks conference in Bengaluru. “With a
local team now in place, our aim is to help even more companies grow
their business and better relate to their customers.”
Zendesk’s was founded in 2007 in Copenhagen, with current headquarters
in San Francisco, offices in 11 cities worldwide, and a global team of
more than 1,500 people. Notable customers of Zendesk include Box,
Deckers, Shopify, Latam Airlines, Vimeo and Trustpilot. In India,
Zendesk already has more than 1,700 paid customer accounts as of the end
Q2 2016, growing at a rate of over 40% year over year. Current notable
customers in India include Ola, Shaadi.com, OLX and Pharmeasy.
“Zendesk has a pedigree of scaling with fast growth companies, and India
is an important part of our growth strategy in Asia,” said Sandie
Overtveld, Zendesk vice president of Asia Pacific. “With our team in
Bengaluru, supported by our regional headquarters in Singapore, we’re
looking to continue to build out the team and grow our business in India
under the leadership of KT Prasad.”
Zendesk was built upon a simple idea: Make customer service software
that’s easy to use and accessible to everyone. The company has expanded
on that idea, and now offers a growing family of products that work
together to improve customer relationships, and can be embedded and
extended through an open development platform.
Exemplifying this, Karan Singh Shekhawat, Vice President of Operations
at Ola, commented: “Customers are the single most important facet when
it comes to achieving Ola’s mission of driving mobility for a billion
Indians. Great customer relationship forms the heart of all we do at Ola
and in that respect, we wanted to work with an organisation that lives
and breathes the same ideals, which led to our association with Zendesk.
They have the ability to scale, evolve and innovate quickly which is the
mantra to succeed and grow within the market. We wish them good luck in
their endeavors.”
Zendesk has developed a brand that is recognised for its ability to
innovate to stay ahead of trends, and recent product additions such as Satisfaction
Prediction, Advanced
Voice, SMS,
and Zendesk
Message give organizations even more powerful tools to stay
competitive in the face of constant change.
About Zendesk
Zendesk builds software for better customer relationships. It empowers
organizations to improve customer engagement and better understand their
customers. More than 81,000 paid customer accounts in 150 countries and
territories use Zendesk products. Based in San Francisco, Zendesk has
operations in the United States, Europe, Asia, Australia, and South
America. Learn more at www.zendesk.com.
Source: Zendesk, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20161002005040/en/
Source: Zendesk, Inc.