SAN FRANCISCO--(BUSINESS WIRE)--
Zendesk today announced it has the highest revenue growth rate* of the
top 20 vendors in the Gartner report, "Market Share Analysis: Customer
Relationship Management Software, Worldwide, 2015,” published on May 12,
2016.
Gartner's CRM market research includes the market segments of customer
service and support (CSS), sales, marketing, and digital commerce
platforms. According to Gartner’s estimates*, Zendesk’s revenue growth
rate for 2015 was more than quadruple the average revenue growth rate of
the top 20 CRM vendors for 2015.
The CSS market includes the following subsegments: Customer engagement
center (CEC), customer engagement workforce optimization (WFO) and field
service management. According to the report, “The CEC subsegment
reflects the slow emergence of globally scalable, consumer-facing
customer support applications in a multitenant cloud model.
Consequently, many CIOs will favor an emphasis on CRM applications and
projects for self-service, mobile, social engagement and real-time
analytics.”
The CEC subsegment is explored in more detail in Gartner’s “Magic
Quadrant CRM Customer Engagement Centers, 2016” report, published May 4,
2016, in which Zendesk was positioned in the “Leaders” quadrant. Zendesk
was the only company to move into a different quadrant in this year’s
report. The Gartner Magic Quadrant report for Customer Engagement
Centers is available at: https://www.zendesk.com/resources/gartner-magic-quadrant-crm/.
* Based on Gartner’s estimate of 2015 total worldwide software revenue.
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About Zendesk
Zendesk provides a customer service platform designed to bring
organizations and their customers closer together. With more than 75,000
paid customer accounts, Zendesk’s products are used by organizations in
150 countries and territories to provide support in more than 40
languages. Founded in 2007 and headquartered in San Francisco, Zendesk
has operations in the United States, Europe, Asia, Australia and South
America. Learn more at www.zendesk.com.
Source: Zendesk, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160602006261/en/
Source: Zendesk, Inc.