Zendesk Support Administrator Certification Formalizes Competence in
Core Offering Designed to Build Better Relationships with Customers
SAN FRANCISCO--(BUSINESS WIRE)--
Zendesk,
Inc. (NYSE: ZEN), a leading provider of software for better customer
relationships, today announced the launch of Zendesk Support
Administrator, the company’s first-ever certification program. Those who
receive the certification will have demonstrated foundational knowledge
of Zendesk Support, Zendesk’s system for tracking, prioritizing, and
solving customer support tickets, and validated their ability to
maximize product use for delivering exceptional customer service.
Zendesk is also debuting a new educational program called Zendesk
Training, formerly Zendesk University (ZenU). In addition to free
training resources, the program offers tools for support agents and
administrators alike, including online classes that can be customized
according to company needs and information on live education sessions.
“This formal certification, designed to validate customer knowledge of
our beautifully simple products, is a new layer in our rich customer
education program,” said Mike Zinne, vice president of customer
experience at Zendesk. “Now, any business that hires a certified
administrator to work with Zendesk Support can do so with confidence.
Certified Zendesk Support administrators will have demonstrated that
they can get the product up and running fast to meet rapidly changing
customer service expectations in an increasingly competitive
marketplace, ultimately driving business value for the companies where
they work.”
Starting today, anyone can register for the certification exam here.
Zendesk Support administrators wanting to pursue certification will have
access to the Exam Guide and a 30-day trial of Zendesk Support
Enterprise upon registration. The first exam, which users can take at
either a testing center or via online proctoring, will be available any
day on or after June 1, 2017. Annual recertification will be required
for all users who pass the exam and would like to maintain certification
status.
About Zendesk:
Zendesk builds software for better customer relationships. It empowers
organizations to improve customer engagement and better understand their
customers. More than 94,000 paid customer accounts in over 150 countries
and territories use Zendesk products. Based in San Francisco, Zendesk
has operations in the United States, Europe, Asia, Australia, and South
America. Learn more at www.zendesk.com.
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Source: Zendesk, Inc.