SAN FRANCISCO--(BUSINESS WIRE)--
Zendesk, Inc. (NYSE: ZEN) announced today that for the third year in a
row, Gartner Inc. has named the company a Leader in the Magic Quadrant
for the CRM Customer Engagement Center.
With one of the fastest-growing customer bases of any vendor, Zendesk
believes it was recognized for its overall value proposition, ease of
set-up, usability, API integration and rapid adoption.
According to the report, “Customers are demanding consistency of
treatment when self-service escalates to assisted service. In turn,
application leaders will demand that vendors provide channel
synchronization, better use of AI, team collaboration, contextual
knowledge and event-centric treatment.”
"Companies looking to the future understand the increasing importance of
designing seamless customer experiences,” said Adrian McDermott,
President of Products at Zendesk. “We feel that our placement in the
Gartner Magic Quadrant is a reflection of the growing number of
organizations that are investing in flexible, scalable software to
deliver on this promise."
A complimentary copy of the report is available at: https://www.zendesk.com/resources/gartner-magic-quadrant-crm/
Gartner, “Magic Quadrant for the CRM Customer Engagement Center,”
Michael Moaz, Brian Manusama, 16 May 2018.
Gartner does not endorse any vendor, product or service depicted in
its research publications, and does not advise technology users to
select only those vendors with the highest ratings or other
designations. Gartner research publications consist of the opinions of
Gartner’s research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research including any warranties of
merchantability or fitness for a particular purpose.
About Zendesk
The best customer experiences are built with Zendesk. Zendesk’s powerful
and flexible customer service and engagement platform scales to meet the
needs of any business, from startups and small businesses to growth
companies and enterprises. Zendesk serves businesses across a multitude
of industries, with more than 125,000 paid customer accounts offering
service and support in more than 30 languages. Headquartered in San
Francisco, Zendesk operates worldwide with 15 offices in North America,
Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
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Zendesk, Inc.
Katrina Hafford
press@zendesk.com
Source: Zendesk, Inc.